One governed operating view across scope, delivery, time, costs, WIP, and invoicing, built for IT services firms who need margin control without slowing delivery.
IT Services and Consulting
The messy middle, fixed
IT services firms leak margin when SOWs, change control, delivery, and billing are managed in different places. DAY ONE connects pipeline, delivery, and finance into one governed operating view so WIP and invoicing stay defensible, even as work changes.
Common Pain Points
- Change requests approved verbally, billed never.
- Time captured late, utilisation and margin discovered late.
- Rate cards, role rates, and inclusions checked manually.
- Projects and managed services billed differently.
- Invoices and WIP that cannot be defended to challenges.
Control for partners, delivery, and finance
Managing Director and owners
See margin, WIP, and delivery risk in real time without chasing status.
Service delivery leaders
Govern change control, approvals, and time capture so WIP reflects reality.
Finance and billing
Defensible invoices with traceability back to source time, costs, and rules, plus clean GL mapping.
PMO and project managers
One engagement flow for scope, actions, risks, and approvals that holds under pressure.
Managed services leaders
Retainers, inclusions, overages, and exceptions governed so billing matches SLA delivery.
Sales and pre-sales
SOWs and commercials that carry into delivery and billing, not re-entered or reinterpreted.
IT services
One governed operating spine for
DAY ONE is the governed commercial spine for IT services. It connects scope, delivery, time, costs, WIP, and invoicing so margin and cashflow are managed from one operating view, not rebuilt at month end.
core features
outcomes
Expected
outcomes
Expected
Fewer handover surprises
SOW to delivery stays intact.
Pipeline to delivery clarity
Forecast tied to live work.
Higher billing discipline
Changes billed, not absorbed.
More reliable forecasting
Capacity and margin stay visible.
Frequently Asked Questions
Can DAY ONE support fixed-fee, milestones, retainers, and T&M?
Yes. Mixed billing models are supported per engagement contract, with governed rules so WIP and invoicing stay consistent.
How does DAY ONE reduce write-offs and protect margin?
It governs change control, time, approvals, and billing rules so overruns and unbilled work surface early.
Do we have to replace our existing delivery tools?
Not necessarily. Replace overlapping tools to simplify and cut cost, or keep what you need while DAY ONE governs billing and finance in one place.
How does invoicing trace back to time, costs, and contract rules?
Invoice lines link back to source entries plus approvals and billing rules, creating defensible billing and audit-ready WIP.
Does it work with your existing Salesforce org, or bundled if you are not using Salesforce?
Both. It works with your existing Salesforce org, or it can be bundled if you are not using Salesforce.
What size IT services firms is DAY ONE built for?
Works for all sizes, but mid-sized firms are the sweet spot where growth outpaces structure and margin, WIP, and billing start to suffer.